Is The Customer Always Right?What is your answer to this oft-repeated question? It probably keeps crossing your mind whenever you are dealing with complaining...
[ Sales & Services + Social Styles] ProgramOur consultant, Mr Christopher Lee, our Services & Sales Expert, designs and facilitates a "Serving Customers for Success" workshop by...
[ Serving Customers for Success] Program"Service is taking actions to create values for someone else" Ron Kaufman, Service Guru How can we bring our service level from Good To...
[ Handling Difficult Customers for Success]Difficult Customers are "DSE"? Detailed oriented, Sensitive and Emotional. How to deal with difficult customers and turn complaints to...